Frequently Asked Questions

Hosted PBX (Private Branch Exchange) is a cloud-based phone system that delivers enterprise-grade communication features without the need for on-premise hardware. It allows businesses to manage calls, extensions, and routing over the internet, providing flexibility and cost savings.

VoIP (Voice over Internet Protocol) transmits voice data over the internet rather than traditional copper phone lines. This results in lower costs, higher call quality, better scalability, and advanced features like mobility, video conferencing, and integration with business software.

Yes, absolutely. OurSRV is designed to scale with your business. Whether you have 5 employees or 500, our solutions offer the flexibility and features needed to support businesses of all sizes, ensuring you only pay for what you use.

Yes. OurSRV supports remote work seamlessly. Your team can access their business phone extensions via mobile apps, desktop softphones, or IP phones from any location with an internet connection, ensuring business continuity.

If an employee is unavailable, calls can be automatically routed based on your preferences. Options include forwarding to voicemail (with email delivery), routing to another extension or ring group, or managed via an auto-attendant menu.

Yes. OurSRV uses secure cloud infrastructure and encrypted communication protocols to protect voice data and ensure reliable and safe business communication.

Not necessarily. While you can use IP phones for a traditional desk experience, you can also use our softphone applications on your existing computers (Windows/Mac) and smartphones (iOS/Android) without purchasing dedicated hardware.

Yes, OurSRV is highly scalable. You can instantly add new extensions, phone numbers, and features through our user-friendly portal as your team expands, without waiting for physical installations.

We offer comprehensive support including 24/7 technical assistance for critical issues, general support during business hours via phone and email, and a dedicated help center with guides and resources.

Getting started is easy! Simply contact our sales team via the Contact Us page or call us directly. We will assess your needs, propose a tailored solution, and guide you through the seamless setup and onboarding process.