Different Types of PBX Phone Systems

pbx phone systemsPhone plays a major role in our lives. It is still the first mode of communication between a business and a potential customer in many cases. In this case, a reliable, state of the art PBX Phone systems are essential for any organization. Now-a-days, with the advent of technology, it became difficult to choose ideal phone systems.

Let’s know about a PBX phone system:

PBX Phone System:

PBX stands for Private Branch Exchange, which means a private telephone network used within a business. The users of this PBX share a number of outside lines capable of making external phone calls – these phone calls are carried out of the public switched telephone network (PSTN).

Any business can now invest in office phone systems as the prices in installation and running costs have been reduced significantly.

Features of PBX Phone Systems:

  • Welcome Messages
  • Call Holding
  • Call Conferencing
  • Automatic Call Distribution
  • A directory of extension numbers and
  • Archiving of call records

There are three main types of PBX phone systems

Traditional PBX/Analogue PBX

Traditional PBX or analogue phone systems are present as a physical exchange box on company’s premises. A phone box is used that connects all the on-site phone lines (ISDN lines), the costs are usually higher due to installation, down time and maintenance and support. A certified engineer is required to fix any issues as traditional PBX systems tend to be more complex.

Hosted PBX

Hosted PBX phone systems are the best phone systems for small businesses as they do not require an in-house IT team to manage or maintain any hardware. You can download a new plugin for your web browser using a Hosted PBX.

VoIP/IP PBX

An IP PBX system is what is also known as a VOIP system (Voice over IP) and delivers voice or video over a data connection. The IP PBX will translate the voice in to data and then transfer it across the network as packets. Using data networks for voice can significantly reduce the cost of long distance, and international phone calls; and considerably reduce the overheads of traditional line rentals.

An IP PBX solution is also able to switch calls between VoIP and traditional telephones while still offering the same functionality of your traditional PBX phone system. It can exist as a hardware or software-only solution.

Costs

The price of PBX telephone system depends on the type of system, the feature you choose and the number of extensions your business needs.

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